Appointments

Patients are to be seen by appointment only. If your condition is not urgent, you can expect to see a GP within 1 week.

Please let us know if more than one person in the family needs to be seen as appointments are for one person only.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

phone us on 0121 382 7539

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times:

use your NHS account (through the NHS website or NHS App) or Patient Services to book an appointment, screening test or vaccination
phone us on 0121 382 7539

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

fill out an ask a doctor a question form
fill out an ask a nurse a question form

We will respond within 2 working days during opening times.

Enhanced access

The surgery now offers extended access appointments here at the practice on Monday, Thursday and Friday mornings from 7:15am to 8am. Appointments are pre-bookable and consist of both GP and nursing team slots.

The practice is also now part of the North PCN. Patients will soon be able to book appointments weekdays until 8pm and at weekends at one of our PCN hub sites. Further details will follow.

Will I see my own GP?

You will be seen by experienced GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse.

If you would prefer to see your usual GP or practice nurse, please book an appointment with us during our normal opening hours.

Will the GP I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care.

Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date.

An appointment with this service will be just like an appointment at your own GP practice.

Is parking available?

Yes, free parking is available.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us before 10am in order for us to give the slot to someone else.

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the GP online system: Patient Services
fill out a cancel an appointment form
phone us on 0121 382 7539 during opening times

Out of hours service

Outside of the normal opening hours, the surgery uses Badger, an emergency out of hours service. You will be offered either telephone advice, the opportunity to attend a primary care centre, or receive a home visit. For more information, visit the Badger Group website.

If you need contact the out of hours service, please phone the surgery, and your call will be redirected.

Please note that when you phone the emergency out of hours service, your conversation may be recorded.

NHS 111

The NHS offers free expert health information and advice 24 hours a day on 111.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Emergencies

For the nearest minor injuries unit, please visit the NHS website.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Urgent care treatment centres

To access urgent care or urgent treatment centres, you will need to call NHS 111 or visit NHS 111 online firstto speak to a professional who, if appropriate, can make an appointment for you.

Erdington Urgent Treatment Centre
Stockland Green Primary Care Centre, 192 Reservoir Road, Erdington, Birmingham, B23 6DJ

North Birmingham Urgent Treatment Centre
Erdington Health and Wellbeing Centre, 196 High Street, Erdington, Birmingham , B23 6SJ

Solihull Urgent Treatment Centre
Solihull Hospital, Lode Lane, Solihull, B91 2JL

South Birmingham GP Urgent Treatment Centre
15 Katie Road, Selly Oak, Birmingham, B29 6JG

Summerfield Urgent Care Centre
First floor, 134 Heath Street, Winson Green, Birmingham, B18 7AL

Washwood Heath Urgent Care Centre
Washwood Heath Health and Wellbeing Centre, Clodeshall Road, Washwood Heath, Birmingham, B8 3SN

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception on 0121 382 7539 before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.