Your Rights and Responsibilities

We would respectfully request that you:

  • Please let us know if any of your personal details change by completing our online form.
  • Do everything you can to keep your appointment and let us know with plenty of notice if you are unable to attend.
  • Only ask for home visits when the person is too ill to visit the surgery.
  • Call for your test results after 14:00 – results take time to reach us so please do not contact us before you have been asked to do so (usually around 7 working days).
  • Enquiries about tests ordered by the hospital should be directed to the hospital and not the surgery.
  • Treat our staff with courtesy and respect. We operate the NHS Zero Tolerance Policy for the protection of all NHS staff here at the surgery.